During normal business hours, opening a ticket through the Customer Portal will serve as the fastest way to request service. Indicate in the "Brief Description" field that your server is 'down', and set the priority of the ticket to "Urgent". Our HelpDesk engineers see all tickets that are opened, even when assisting other customers. Customers with critical issues affecting production will be prioritized to the top of the list. If your production environment is down, you can expect a callback within 30 minutes.
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