During normal business hours, Monday through Friday; opening a ticket at the Customer Portal will always serve as the fastest way to request service. The Portal also allows you to document and articulate clearly the question or issue you are experiencing. Every ticket opened at the Portal goes directly to the dashboard of the engineers, where they are able to review tickets even when assisting other customers. If you choose to call the HelpDesk and our engineers are currently on the phone, you will need to leave a voice message. When you do this, our engineers cannot 'preview' your ticket to determine if the issue is critical.
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