If we Choose to Perform our own Installation or Upgrade and then need Assistance, Can we Use the Customer Portal?

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Yes, you may. Please note, however, that our HelpDesk engineers will only perform "best effort" support to answer your questions and then allow you to continue your installation or upgrade. Also, when working with the HelpDesk, questions will be answered based on a first come, first served basis as well as priority. If you require one of our engineers to log into your system and take over the installation, you will be directed to your Account Manager who will provide you with a quote for the cost of that service.

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