How can I Tell if an Issue is Support Related and Covered Under our Support Contract OR if it is Considered Professional Services which would incur an Additional Fee?

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Included in your Support contract you will receive free software upgrades, service releases, and patches. You are also entitled to submit unlimited support tickets at our Customer Portal. We also offer a wide variety of professional services not covered on your support contract. These items fall under Professional Services:

  • On-site or remote installation of new RightFax server and RightFax-related services.
  • On-site or remote migration of existing RightFax to a new server.
  • On-site or remote upgrades of existing RightFax servers to a newer version of RightFax.
  • Applying patches or service releases.
  • Training, both online and classroom
  • Health Checks
  • FaxBlasts
  • FaxPing
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